COVID -19 (coronavirus)

Information for students and staff content

Information for students and staff

We are committed to ensuring the safety of our students, staff and communities, whilst providing quality learning opportunities and support services. Studying from home remains the primary option where possible and the health, safety and wellbeing of staff, students, pupils, visitors, contractors and the wider community is of paramount importance to us at all times. 

Please see the information below and for further updates, staff and students are requested to monitor their email accounts, and check this web page, Facebook and Twitter. 

We will continue to review these safety precautions in line with current advice from the Scottish Government.

Please familiarise yourself with the changes them in order to protect you, your friends and family and our local communities.

If you require any further information or advice contact us on 01851 770000 or email

Latest Advice for Students content

Latest Advice for Students

Latest Advice for Students

  • Classes will remain online until end of February. 
  • There are some exceptions to this and your PAT will contact you with further information in you are to have face to face teaching. 
  • The campus will be operating on an emergency staffing basis.
  • If a student requires a Covid test while the College is closed, please access a test through the national system by going through NHS Inform, calling the booking number on 0800 028 2816, or calling the helplines number on 0300 303 2713 if they experience issues with the booking system
  • Please remember that you can find a range of mental health support here
  • Remember FACTS and to follow the Scottish Government Guidelines

Student Support Information 

  • Our Student Services office will be open 09:00 to 13:00 Monday to Wednesday.
  • Bursaries & EMA will continue to be paid, as long as students can be shown to be engaging with their course and attending online classes.  For those with issues because of home-schooling, please talk to your PAT to make sure they know the difficulties you are facing. We are here to support you!
  • If you are struggling financially, please complete the online Discretionary Fund form – available on the Student Hub – and provide the relevant evidence.
  • For problems regarding needing a laptop or Broadband/connectivity issues, please contact to discuss the issues and access support. 
  • If you were receiving one to one support for your studies last term from Learning Support Lecturer Ruth MacAlpine, she will be in touch with you.
  • Student Services staff are mostly working from home, so please continue to send questions and queries via our email  and we will get back to you as soon as we can.  
  • If you are finding it hard to cope, remember that the free, anonymous online mental health platform TogetherALL is here for all students, 24/7  Support - Togetherall (
  • If you need any help please reach out. We are here to support all our students.

Library Services

  • Book loans: Lews Castle College Library will continue to offer a Click & Collect service.  Please complete the online request form.  Once we have processed your request, we will email you to arrange a collection slot.  The collection point is located at Stornoway Campus Reception Desk.
  • Alternatively, if you are unable to collect books in person, we continue to offer a Postal service (this service is no longer just for distance students).  Please complete the Postal online request form. 
  • Book returns: books can be returned in person to Stornoway Campus, the book return box is located in the Foyer just outside Reception.  The Stornoway Campus Foyer open 09:00 to 17:00 Monday to Friday.
  • Alternatively, you may prefer to post your books back to us using our Freepost address (please email us for details
  • Library staff are working from home but for any problems or questions you have about the Library Service please do not hesitate to contact us at

IT Service Desk

General Advice content

General Advice

General Advice

Please ensure that you follow the current Scottish Government Guidance when attending any LCC campus

Social Distancing

  • You must adhere to all existing and new signage, and ways to move within the buildings across all campuses.
  • You must always maintain appropriate social distancing within buildings, circulation spaces, within teaching areas and when using the limited seating in break areas.
  • You may need to queue whilst maintaining social distancing when entering or leaving campus or teaching areas. Please be patient and cooperate with each other.
  • The number of persons working or occupying any area must be reduced to comply with the current social distancing gap recommended by the Scottish Government.


Government advice indicates that effective hand washing is a major Coronavirus control measure:

  • Ensure you wash your hands for 20 seconds with water and soap.
  • Dry your hands properly with a disposable paper towel which must be disposed of considerately in the bin provided.
  • “Catch it, bin it, kill it” remember to catch coughs and sneezes in a disposable tissue – avoid touching your face, eyes, nose or mouth with unclean hands.

Do not come to work or attend face to face classes if:

  • You have recently become unwell with a new continuous cough, a high temperature or a loss or changed sense of smell.
  • If you have been shielding or a member of your household has been shielding you should strongly consider if it’s safe and appropriate for you to come to work.
  • Remember the current default situation is for home study to continue except for those who are studying practical subjects – your personal academic tutor will discuss this situation with you.

Procedures for students from non-exempt countries to ensure respect of quarantine requirements:

Coronavirus (COVID 19) public health measures at borders (international travel):

  • You must follow quarantine rules and information on the process for people entering the UK.
  • When you arrive at your final destination in Scotland, it is important that you stay in your accommodation for 14 days without leaving.
Safe Return to Campus – Student Guide content

Safe Return to Campus – Student Guide

Safe Return to Campus – Student Guide

Whether you are a new, or returning student, you can expect to see some changes when you enter our buildings.  

Students should only return to campus for face to face classes when authorised to do so.  Only stay on campus for the duration of your required activity and then leave straight afterwards – do not stay at the campus to meet with others.

Arriving at the Stornoway Campus – Temporary entrance arrangements

The main entrance (revolving door) will remain closed for the foreseeable future

  • All staff and students are to use the automatic Disabled Door.  
  • On your way in, please sanitise your hands using hand sanitisers located at the door.
  • Maintain social distancing as you enter the building.
  • Use the main entrance to F Block to enter and exit.  In the event of a fire alarm, please use any nearest exit

One way pedestrian traffic

A one way pedestrian traffic system has been put in place to assist with social distancing compliance

  • Please follow the floor marked pedestrian routes – allow a 2 metre gap while walking through the premises.
  • In Block A the middle stairwell must be used going up and the end stairwells on your way down.
  • In Block C the middle stairwell must be used going up and the west end stairwell on the way down.
  • There are 2 exit points, one at the door leading into the east Courtyard, thereafter make your way to the car park following the footpath to the front of Block A and the other at the west door leading from E Block.  In the event of a fire alarm, please use any nearest exit

Moving Around Buildings

Maintaining social distance in foyer, corridors, stairs, lift, reception:

  • Social distancing signs have been introduced across buildings.
  • Lift occupancy is restricted to 1 person.
  • All high touch surfaces (door handles, hand rails, etc) will be cleaned and sanitised periodically during the day.
  • One way pedestrian signs and markings have been introduced across buildings.

Persons becoming unwell with symptoms of coronavirus (COVID 19) while on campus

Everyone must have an understanding of what to do if anyone becomes unwell with a new continuous cough, a high temperature or a loss or changed sense of taste or smell:

  • They will be isolated in the workplace and requested to go home.
  • The Public Health Authority will be informed and advice will be taken on any necessary precautions or actions.


Resuming Operations – Staff Guide content

Resuming Operations – Staff Guide

Resuming Operations – Staff Guide

The default for staff still remains work from home where possible unless:

  • Teaching staff - you have practial campus-based classes and need to be on site to prepare/deliver
  • Support staff - you have been asked to work on campus as you cant carry out all your work from home
  • All – there is a particular need to come onto campus and you have discussed this with your line manager and it has been agreed.
  • You are involved in any face-face student induction

For staff who have underlaying health problems or are living with someone who has (previously considered as shielding), the advice remains that you should work from home, however you must speak with your line manager to agree these working arrangements.

Stornoway campus

Please use designated entry/exit points only:

Two entry points: Automatic doors to the right of the revolving door at the main entrance and main door into F block

Two exit points:  Door out to east courtyard and west door leading from E Block.  In the event of a fire alarm, please use any nearest exit

For those staff who may be coming onto campus for the first time, please take some time to familiarise yourself with the new arrangements and take note of the one way system, signage and hand sanitising stations etc.  


Face Coverings and Cleaning Protocols content

Face Coverings and Cleaning Protocols

Face Coverings and Cleaning Protocols

To help protect others and reduce the risk of transmission of Covid-19, face coverings are mandatory when travelling along corridors and in all public areas of the College such as reception area and toilets. 

Exemptions apply to those who have a reasonable explanation for not wearing one (for example, if you have a health condition or a disability and a face covering would cause difficulty, pain or distress; you need to communicate with someone who relies on lip reading; you need to eat, drink or take medicine).  All staff and students should be aware of these exemptions and ensure they understand and respect this. Bullying and harassment on this issue will not be tolerated.

Cleaning Protocols

In addition to end of day cleaning, a routine of regular cleaning of high touch areas is being carried out during the day. Staff are provided with cleaning materials to wipe individual work areas and equipment after use.  Each classroom is also provided with cleaning materials and students must use these to clean down desks, keyboards, mice, and any other equipment before and after each use.

Refectory facilities content

Refectory facilities

Refectory facilities

The Refectory is currently open 10.15am - 11.30am for hot rolls and drinks. 

Protect Scotland App content

Protect Scotland App

Protect Scotland App

The Scottish Government has launched the free Protect Scotland App from NHS Scotland’s Test and Protect. This is now available to download at and via the App Store and Google Play.

The free Protect Scotland App will complement NHS Scotland’s existing Test and Protect contact tracing measures by allowing people to be notified far quicker if they are exposed to the virus. Knowing this information sooner means people can self-isolate and reduce the risk of infecting others.

  • The App is free to download and uses Bluetooth technology
  • Once downloaded, the App works in the background, using minimal data
  • The App will alert you, if you’ve been within two metres for at least 15 minutes with another App user who has tested positive for coronavirus
  • If you test positive, the App will quickly and anonymously alert those you have been in close contact with
  • The encrypted codes generated by the App don’t record identity or location and are deleted after 14 days, meaning the data it collects is anonymous and private
  • The App technology is already working successfully in several countries across Europe
Self Isolation content

Self Isolation

Self Isolation

You should self-isolate straight away if:

  • You or someone in your household has symptoms.
  • You have been abroad and need to quarantine.
  • You have been advised to do so by the NHS or the through the Protect Scotland App -

Don’t go for one last shop or wait for a test result to decide.

Notify your PAT as soon as you can.

You can contact Student Services for any help and support you might need -

How to handwash effectively - a film from the World Health Organisation content

How to handwash effectively - a film from the World Health Organisation